Knowledgebase
SENDING AND RECEIVING
Posted by on 19 August 2015 09:18 AM
  1. Cannot send email

 

Cannot send email is a general concern.  Here are the possible reasons why you cannot send emails to the recipient:

 

The basic reason is that the server experienced issues such as queuing or network problem but if the server is in stable status, other reason below may consider:

 

  • Intermittent internet connection
  • Misconfiguration of emails on third party email client such as Mozilla Thunderbird/ Microsoft Outlook
  • Failure notices
  • Bugs on the third party email client
  • Corrupted data files of third party email client
  • Antivirus/anti-spam installed on the workstation that blocks or scans emails. Delayed emails may also experience on this.
  • Network Issues

 

The information above is common reason why the sender cannot send email and usually encountered error message.

 

 

  1. How can I check if the problem on emails is on the server side or on client side?

 

  • You may try using different internet connection.
  • Used webmail since it was directly used by the server. Once you can send/received emails on the webmail, the server is in stable status. The issue might on the client side such as network/software problem.
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