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Mar
13
WebFocus Advisory: Technical Support Schedule
Posted by Customer Care on 13 March 2020 06:58 PM

Dear Valued Clients,

In adherence to the mandates of the national government and the various local governments of Metro Manila relating to the highly transmissible Coronavirus disease 2019 (Covid-19), the Company will be implementing precautionary measures to ensure the safety and welfare of everyone.

Please be informed that though our email support is still at 24/7, our mobiles and hotline will be available from 9:00 AM to 8:00 PM only.

For any hosting concerns, you may reach us through our contact details below.

 

Email:

support@webfocus.ph

 

Ticket:

https://helpdesk.webfocus.ph/

 

Landline Numbers:

(02) 8706-5796

(02) 8709-8061

(02) 8706-6144

 

Mobile Numbers:

Globe: +63(917) 569-7380

Smart: +63(908) 869-4069

Sun: +63(922) 330-8373

 

Website

https://www.webfocus.ph/

 

We shall keep you posted of changes or improvements in our service schedules.

Thank you for your continuous patronage and be safe.

 

 

Best regards,

Customer Support Team

WebFocus Solutions, Inc.


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Mar
13
WebFocus Advisory: Online Bank Transaction
Posted by Customer Care on 13 March 2020 06:19 PM

Dear Valued Client,

In compliance with the government’s precautionary measures to prevent the wide-spread effects of the highly infectious Corona Virus (Covid-19) in Metro Manila, we would like to inform you that starting today (13 March 2020) all payment transactions should be course through our banks.

For your reference, here are the bank account details of WebFocus Solutions:

Bank Name: Metrobank
Account Name: WebFocus Solutions, Inc.
Account No. 633-763370238-8

Bank Name: Banco De Oro
Account Name: Webfocus Solutions, Inc.
Account No: 707-800-3149

Note: Please email a copy of the deposit slip to billing@webfocus.ph, with your domain name and TIN#. We will provide you official receipt through email and courier.

Thank you and we appreciate your kind understanding on this matter.


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Feb
26
WebFocus Advisory: PLDT Facility Upgrade
Posted by Customer Care on 26 February 2020 06:04 PM

Dear Valued Clients,

In line with PLDT's Facility Upgrade in our building, please be informed that there will be a downtime of all PLDT Subscribers’ telephone and internet on February 29, 2020, Saturday from 1:00 PM to 1:00 AM.

Related to this notice, our PLDT telephone numbers will not be available to accommodate your calls on the specified date and time. Should there be a need to contact our Technical Support, you may create a ticket using https://helpdesk.webfocus.ph. Also, you may contact us through the alternative contact numbers:

Wireless PLDT: (02) 8806-5201

Mobile Numbers:
Globe: +63(917) 569-7380
Smart: +63(908) 869-4069
Sun: +63(922) 330-8373


Thank you for your understanding and usual cooperation.

 

Regards,
WebFocus Solutions, Inc.


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Feb
24

Dear Valued Clients,

Greetings from WebFocus Solutions, Inc.!

We would like to inform you that February 25, 2020 (Tuesday) has been declared as a Special Non-Working Holiday throughout the Philippines in observance of the EDSA Revolution Anniversary.

In compliance with the declared official holidays in the Philippines, our company will have no business operations on the said date.

Normal business hours will resume on February 26, 2020 (Wednesday).

Since the availability of our communication is vital to our business operations, our on-call technical support will ensure that all urgent concerns or queries will be attended accordingly.

If you have any questions, please email us at support@webfocus.ph or create a ticket using https://helpdesk.webfocus.ph/. You may also contact us through the following numbers:

Landline Numbers:
(02) 8706-5796
(02) 8709-8061
(02) 8706-6144
(02) 8806-5201

Mobile Numbers:
Globe: +63(917) 569-7380
Smart: +63(908) 869-4069
Sun: +63(922) 330-8373

Website
https://www.webfocus.ph/


Thank you for your continuous support and enjoy the holiday!


Best regards,
Customer Support Team
WebFocus Solutions, Inc.WebFocus Solutions, Inc.


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Dec
18

Dear Valued Clients,

 

Greetings from WebFocus Solutions, Inc.!

 

Our heartfelt best wishes for a wonderful Christmas and a blissful 2020! May this coming year be filled with beautiful memories that you and your family will always treasure.

In compliance with the declared official holidays in the Philippines, our company will have no business operations on the following dates:

December 24, 2019 (Tuesday) - Special Non-Working Holiday in observance of Christmas Eve.

December 25, 2019 (Wednesday) - Regular Holiday in observance of Christmas Day.

December 30, 2019 (Monday) - Regular Holiday in observance of Rizal Day.

December 31, 2019 (Tuesday) - Special Non-Working Holiday in observance of New Year's Eve.

January 1, 2020 (Wednesday) - Regular Holiday in observance of New Year's Day.

Normal business hours will resume on December 26, 2019 (Thursday) and January 2, 2020 (Thursday).

Since the availability of our communication is vital to our business operations, our on-call technical support will ensure that all urgent concerns or queries will be attended accordingly.

If you have any questions, please email us at support@webfocus.ph or create a ticket using https://helpdesk.webfocus.ph/. You may also contact us through the following numbers:

 

Landline Numbers:

(02) 8706-5796

(02) 8709-8061

(02) 8706-6144

(02) 8806-5201

 

Mobile Numbers:

Globe: +63(917) 569-7380

Smart: +63(908) 869-4069

Sun: +63(922) 330-8373

 

Website

https://www.webfocus.ph/

Thank you for your continuous support and enjoy the long weekend!

 

 

Best regards,

Customer Support Team

WebFocus Solutions, Inc.

 


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