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Latest Updates
Sep
25
WSI Updated Customer Service Numbers
Posted by Customer Care on 25 September 2019 06:39 PM

Dear Valued Clients,

In compliance with National Telecommunications Commission (NTC) memorandum order No. 10–10–2017, telecommunication operators will extend the limit of all telephone numbers to eight (8) digits on October 6, 2019. The migration process will start early morning of October 6 from 12:01 AM until 5:00 AM.

In relation to this, please be informed that our new contact numbers will be as follows:

Hotlines:
(02) 8-706-6144
(02) 8-706-5796
(02) 8-706-6138
(02) 8-806-5201

Should you have any questions, please feel free to contact us.

Thank you for your understanding and usual cooperation.


Regards,
WebFocus Solutions, Inc.


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Sep
25
Online Ticketing Helpdesk – Support Request Procedures
Posted by Customer Care on 25 September 2019 06:27 PM

Dear Valued Clients,

As part of our efforts to expedite the process of addressing your technical support requests, we request your authorized representative to log in using our online ticketing helpdesk starting today. This will also allow you to track your request status online more conveniently.

To register, please follow the following steps below:

1. Go to https://helpdesk.webfocus.ph/index.php?/Base/UserRegistration/Register
2. Enter your full name, email address, desired password, and the captcha to register.
3. To activate your account, go to the inbox of the registered email address and click the activation link.
4. Log in and submit your support request to https://helpdesk.webfocus.ph
5. Once you submit your ticket, you will receive an email that confirms we have received your message.

We appreciate your utmost cooperation as we continuously find ways to serve you better.

Should you have any questions, please feel free to contact us.


Thank you very much!
Cheers,
Customer Care Team
WebFocus Solutions, Inc.


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Sep
24
Online Ticketing Helpdesk – Support Request Procedures
Posted by Customer Care on 24 September 2019 06:42 PM

Dear Valued Clients,

As part of our efforts to expedite the process in addressing your technical support requests, you must log it in using our online ticketing helpdesk starting today. It will also allow you to track your request status online more conveniently.

To register, please follow the following steps below:

1. Go to https://helpdesk.webfocus.ph/index.php?/Base/UserRegistration/Register
2. Enter your full name, email address, desired password, and the captcha to register.
3. To activate your account, go to the inbox of the registered email address and click the activation link.
4. Log in and submit your support request to https://helpdesk.webfocus.ph
5. Once you submit your ticket, you will receive an email that confirms we have received your message.

We appreciate your strict compliance as we continuously find ways to serve you better.

Should you have any questions, please feel free to contact us.

Thank you very much!

Cheers,
Customer Care Team
WebFocus Solutions, Inc.


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Aug
23

Dear Valued Clients,

We would like to inform you that August 26, 2019 (Monday) has been declared as a Regular Holiday in the Philippines in observance of the National Heroes Day.

In accordance to this decree, we will not have business operations on the said date. Our on-call technical support will still be available on this day to ensure that your urgent concerns or queries will be attended. Normal business operations will resume on Tuesday, August 27, 2019.

If you have any questions, you may email us at support@webfocus.ph or create a ticket using https://helpdesk.webfocus.ph. You may also contact us through the following numbers:

Landline Numbers:
(02) 511-0528
(02) 709-8061
(02) 706-6144

Mobile Numbers:
Globe: +63(917) 569-7380
Smart: +63(908) 869-4069
Sun: +63(922) 330-8373

Helpdesk Ticketing
https://helpdesk.webfocus.ph/

Website
https://www.webfocus.ph/

For service-related concerns:
customercare@webfocus.ph
support@webfocus.ph

For inquiries and latest updates:
info@webfocus.ph
newsletter@webfocus.ph

For billing concerns:
billing@webfocus.ph


Thank you for your continuous patronage and enjoy the holiday.


Best regards,
Customer Support Team
WebFocus Solutions, Inc.


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Jun
10

Dear Valued Clients,

We would like to inform you that June 12, 2019 (Wednesday) has been declared as a Regular Holiday in the Philippines in observance of the Independence Day.

In accordance to this decree, we will not have business operations on the said date. Our on-call technical support will still be available on this day to ensure that your urgent concerns or queries will be attended. Normal business operations will resume on Thursday, June 13, 2019.

If you have any questions, you may email us at support@webfocus.ph or create a ticket using https://helpdesk.webfocus.ph. You may also contact us through the following numbers:

Landline Numbers:
(02) 511-0528
(02) 709-8061
(02) 706-6144

Mobile Numbers:
Globe: +63(917) 569-7380
Smart: +63(908) 869-4069
Sun: +63(922) 330-8373

Helpdesk Ticketing
https://helpdesk.webfocus.ph/

Website
https://www.webfocus.ph/

For service-related concerns:
customercare@webfocus.ph
support@webfocus.ph

For inquiries and latest updates:
info@webfocus.ph
newsletter@webfocus.ph

For billing concerns:
billing@webfocus.ph


Thank you for your continuous patronage and enjoy the holiday.


Best regards,
Customer Support Team
WebFocus Solutions, Inc.


Read more »